Skip to the contentMandala Healing Center at a Glance
A holistic drug and alcohol rehab in West Palm Beach, Florida, offering medical detox, residential treatment, PHP, and IOP. We accept Florida Medicaid, Medicare, and state insurance.
Official admissions line: Mandala’s only official admissions number is (866) 922-3654, answered 24/7. Some third-party directory websites list other phone numbers; those may not reach Mandala’s admissions team directly.
Levels of Care
Yes, Mandala Accepts Florida State Insurance
If someone told you that you have “state insurance,” you can very likely use it at Mandala Healing Center for detox, residential treatment, and outpatient care. In Florida, “state insurance” is an everyday term, not an official plan name. It almost always means Florida Medicaid, which most people receive through a private company’s managed care plan.
Call (866) 922-3654 and our admissions team will confirm your coverage, usually during the same call.
How to Tell If What You Have Is State Insurance
Your card may not say “Medicaid” anywhere. You probably have state insurance if:
- Your card is from a company like Humana, Simply, AmeriHealth, Clear Health Alliance, Vivida, or Aetna Better Health and lists a Medicaid or “MMA” plan
- You applied for benefits through ACCESS Florida or the Department of Children and Families
- Your coverage is based on income and you pay little or no monthly premium
- You were enrolled in a plan after qualifying for food or cash assistance
Still not sure? Read us the information on your card when you call, or check with Florida’s Statewide Medicaid Managed Care Helpline at 1-877-711-3662.
Plans We Work With
Mandala is in network with six Florida Medicaid managed care plans: Humana, Simply, AmeriHealth, Clear Health Alliance (CHA), Vivida, and Aetna Better Health. See the Florida Medicaid plans and levels of care table and a step-by-step look at how we get approval from your plan.
What Happens After You Call
- We confirm your coverage is active and which plan you have.
- We ask a few clinical questions to recommend the right level of care.
- We request approval from your plan if it is required, so you don’t have to.
- We schedule your admission and tell you what to bring.
If You Have Both State Insurance and Medicare
Some people have both Medicaid and Medicare, often called “dual eligible.” Mandala accepts both. Our team will check how your two coverages work together. See our Medicare page for details.
If Your State Insurance Isn’t Active
Coverage can lapse if a renewal notice was missed or your information changed. You can check your status or reapply through MyACCESS Florida or by calling 1-866-762-2237. If you need help now, call us anyway. You can also ask our admissions team about reduced self-pay rates and partial scholarships, which may be available.
Frequently Asked Questions
Is state insurance the same as Medicaid?
In Florida, usually yes. People use “state insurance” to describe Medicaid and the Medicaid managed care plans that private companies run on the state’s behalf.
Can I start treatment right away with state insurance?
Often within 24 to 48 hours, depending on how quickly your plan approves care and bed availability. Some plans require prior authorization, which our team handles.
Will I have to pay anything?
Many people pay little or nothing for approved, in-network care. We go over your benefits with you before admission.
Do I need a referral?
Not usually. If your plan needs a referral or assessment, we will tell you and help you get it.
Which substances does state insurance cover treatment for?
Coverage is based on medical need, not the substance. We treat alcohol, opioids and fentanyl, prescription drugs, cocaine, methamphetamine, and other substance use disorders.
Is my call confidential?
Yes. Insurance checks and admissions calls are private and handled under HIPAA and 42 CFR Part 2.
Call Today
Call (866) 922-3654, our only official admissions number. We accept Florida Medicaid (“state insurance”) and Medicare. We do not accept private or commercial insurance.
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