Skip to the contentMandala Healing Center at a Glance
A holistic drug and alcohol rehab in West Palm Beach, Florida, offering medical detox, residential treatment, PHP, and IOP. We accept Florida Medicaid, Medicare, and state insurance.
Official admissions line: Mandala’s only official admissions number is (866) 922-3654, answered 24/7. Some third-party directory websites list other phone numbers; those may not reach Mandala’s admissions team directly.
Levels of Care
Florida Medicaid Plans We Accept
Mandala Healing Center is in network with these Florida Medicaid managed care plans. The table shows the levels of care we offer to members of each plan. Your plan still has to approve the specific level of care you need, so our admissions team confirms coverage with your plan before you arrive.
| Florida Medicaid plan | Medical detox | Residential | PHP | IOP |
|---|---|---|---|---|
| Humana | ✓ | ✓ | ✓ | ✓ |
| Simply | ✓ | ✓ | ✓ | ✓ |
| AmeriHealth | ✓ | ✓ | ✓ | ✓ |
| Clear Health Alliance (CHA) | ✓ | ✓ | ✓ | ✓ |
| Vivida | ✓ | ✓ | ✓ | ✓ |
| Aetna Better Health | ✓ | ✓ | ✓ | ✓ |
✓ = level of care offered at Mandala to members of this plan, subject to your plan’s approval (medical necessity and prior authorization). Plan networks change, so call (866) 922-3654 to confirm your specific plan.
Don’t see your plan? Call anyway. We will tell you right away whether we can work with it, and if we can’t, we’ll point you toward next steps.
How Medicaid Approval Works at Mandala
You don’t have to deal with your Medicaid plan on your own. Here is what our admissions team does for you:
- You call us. Have your Medicaid ID card or member number handy if you can. A family member can make the call for you.
- We check your eligibility and plan. We confirm that your Medicaid is active and which managed care plan you are enrolled in.
- Short clinical screening. We ask about what you have been using, your health, and any mental health concerns to find the right starting level of care.
- We request approval from your plan. If your plan requires prior authorization, our team submits the clinical information and works with the plan directly.
- We set your admission. Once approved, we schedule your arrival and go over what to bring. How fast this happens depends on your plan’s response and bed availability, but many people are admitted within 24 to 48 hours.
- We handle ongoing reviews. Medicaid plans review continued care during treatment. Our team manages those reviews and keeps you informed if anything changes.
What Treatment Looks Like
Most people start with medical detox, where staff monitor withdrawal 24/7, then move into residential treatment on our 8-acre West Palm Beach campus. From there, many clients step down to partial hospitalization and intensive outpatient care. Medication-assisted treatment (MAT) and dual diagnosis care for depression, anxiety, and trauma are available when clinically appropriate. Every client leaves with an aftercare plan.
Not Sure Which Medicaid Plan You Have?
- Check your Medicaid ID card. Your plan name is usually printed on it.
- Call us at (866) 922-3654 and we can look it up with your information.
- Contact Florida’s Statewide Medicaid Managed Care Helpline at 1-877-711-3662 or visit flmedicaidmanagedcare.com to see or change your plan.
Don’t Have Medicaid Yet?
Florida residents apply for Medicaid through the Department of Children and Families at MyACCESS Florida or by calling 1-866-762-2237. Eligibility depends on income, household size, and other factors, and approval can take time. If you need treatment now, call us anyway and we will talk through your options.
Reduced Self-Pay Rates and Scholarships
If you are between coverage or your plan doesn’t cover everything you need, ask our admissions team about reduced self-pay rates and partial scholarships, which may be available. We want cost to be one less thing standing between you and treatment.
Other Coverage We Accept
Mandala also accepts Medicare and Florida state insurance. We do not accept private or commercial insurance. See our full in-network list.
Frequently Asked Questions
Does Florida Medicaid cover drug and alcohol rehab?
Florida Medicaid plans cover substance use treatment when it is medically necessary. Which levels of care are approved, and for how long, is decided by your plan, often through prior authorization and ongoing reviews.
Can I go to any rehab in Florida with Medicaid?
No. You need a provider that is in network with your specific managed care plan. Mandala is in network with the plans listed above.
Will I have to pay anything?
For approved, in-network care, many members pay little or nothing, but some plans have limits on certain services. We review your benefits with you before admission so you know what to expect.
How long will Medicaid pay for treatment?
There is no single answer. Your plan approves care in stages based on your progress and clinical need. Our team handles those reviews for you.
Will I lose my Medicaid if I go to residential treatment?
Entering treatment does not by itself end your Medicaid. Keep your contact information current with DCF and respond to any renewal notices so your coverage stays active.
What if my plan denies a service?
You have the right to appeal. Our team can explain the denial, help with the appeal process, and discuss other covered options, including reduced self-pay rates or partial scholarships.
Do you accept Medicaid from outside Palm Beach County?
Florida Medicaid is statewide, but each managed care plan has its own network. If you are enrolled in one of the plans above, call us to confirm your coverage wherever you live in Florida.
Call Admissions
Call (866) 922-3654, our only official admissions number, 24 hours a day. The call is free and confidential.
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